Contact Us

For your convenience, you may contact customer service using the contact information listed below, or you may visit us at www.fapcig.com.

Customer Service

Phone: (888) 922-5343
Monday – Friday 6:00 AM to 5:00 PM (PST)
Saturday 6:30 AM to 3:00 PM (PST)

Fax: (714) 560-7969

Email: custserv.fapci@firstam.com

First American Property and Casualty Insurance Group
Attn: Customer Service
PO BOX 2009
Santa Ana, CA 92707

Claims Service

Phone: (888) 922-5344
Open 24 hours a day, 7 days a week

Fax: (714) 569-2816

Email: custserv.fapci@firstam.com

First American Property and Casualty Insurance Group
Attn: Claims
PO BOX 2339
Santa Ana, CA 92707

Why renters insurance?
The apartment community’s insurance only covers the building, but your personal property is not covered.
Why insure my stuff?
I don't have expensive items.
Furniture, television, appliances, and clothing are personal property owned by renters. If you have a loss, how would you replace your property?
Why Liability Insurance?
You are responsible for any damage you do to your apartment and you are also liable for anyone that is injured as a result of your negligence.